FAQ

The Ins And Outs of How We Do Business

Frequently asked questions

Do you have Green Products?


Yes we carry a large line of Green Clean Products




How Do I Know I Can Trust MagiClean Maids?


All of MagiClean Cleaning Professionals are highly trained, background and reference checked




Are You Insured?


Yes, MagiClean is insured and bonded. We understand that it is a privilege to be in your home, and we are always careful. In the unlikely event that an object is damaged, please notify us within 24 hours.




Do I Have To Provide Cleaning Products?


No. Every MagiClean service crew comes to your home fully equipped to clean with top-quality products. However, because MsgiClean is flexible, if requested and provided, we may clean with your preferred products depending on the chemicals.




What if I have pets?


Pets are not a problem. We do need to be notified if you own pets, and we like to know their names. If you have any special requests regarding your pets, or there are any special circumstances we should be aware of, we will want this information to be included on your work order




Do you guarantee your work?


Absolutely. We have a 100% satisfaction guaranteed policy. Our goal is to give you the best cleaning possible each time. If something is not done to your satisfaction, call us within 48 hours and we will correct it for free, or give you a credit on your next clean




What is Deep Clean


Deep Clean focuses extra time and scrubbing on area that may have staining or other hard deposits





Payments Accepted

We accept all major credit and debit cards with a MasterCard, Visa, Discover, American Express.

You may also leave check or cash on counter at time of cleaning

Cancellation Policy

You can cancel or reschedule your service without a penalty 24 HOURS before your scheduled cleaning. There will be a $90 CANCELLATION FEE if you cancel or reschedule your appointment less than 24 hours of your scheduled appointment.

Satisfaction Guarantee

It is our goal to offer you the best possible cleaning service available.
If you aren't 100% satisfied with your cleaning, we will come back and re-clean for free! 
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Our Guarantee

We strive to keep 100% satisfaction

in our service. No fine print. No worries.

Head Office

70 East Sunrise Hwy

Valley Stream N.Y. 11581

Office Hours

Mon - Fri: 8am - 8pm
​​Saturday: 9am - 5pm
​Sunday: 9am - 5pm

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